Elevating the Customer Experience Paradigm in the Digital Landscape

Aaron Dela Paz

Aaron is a seasoned professional in Customer Experience & Operations, with a diverse background spanning B2B, B2C, Airline Loyalty Operations, IT Distribution Shared Services Operations, and Learning & Development.

Experienced in business strategy, transformation, innovation, project & change management, as well as operations & implementation, covering the entire lifecycle from inception to perpetuity.

Proficient in Data Privacy Compliance, ISO certification, Risk and Fraud Prevention, User Experience (BCS-00432046), Training and Development, Six Sigma methodologies, and People Management training (Covey and DDI).

2024 Speakers and Facilitators

Cathy Santamaria

Chief Customer and Marketing Officer

Bank of the Philippine Islands

Iris Yacat

Chief Operations Officer and Chief Customer Experience Officer

UBX

Aaron Dela Paz

Chief Experience & Operations Officer

AllCard Inc.

Venn Jude ‘VJ’ Francisco

Chief Experience Officer

Metro Pacific Tollways Corporation

Lionel Gacad

Chief Experience Officer

GoTyme Bank

Gino Riola

Chief Marketing and Sustainability Officer

Allianz PNB Life Insurance Inc.

Rowena Zamora

Chief Strategy Officer

GCash (Mynt - Globe Fintech Innovations, Inc.)

Rey Lugtu

Chief Executive Officer

The Hungry Workhorse

Ley Tapang-Garcia

Vice President and Head of Customer Experience and Analytics

PLDT Global Corporation

Abigail Ho-Torres

Assistant Vice President - Head, Customer Experience

Maynilad Water Services

Sam Tolentino

Head of Training, Quality & VOC – CESG

UnionBank of the Philippines

Paul Velasquez

Head of Customer Experience Management Operations

GCash (Mynt - Globe Fintech Innovations, Inc.)

Coleen Calapis

Head, CX Solutions Delivery

Aboitiz Power

Glenn Ong

Director, Customer Experience

Cebu Pacific Air

Lester San Antonio

Director of Business Development SEA

ProHance

Eric Loh

Customer Experience Specialist, Asia

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