Elevating the Customer Experience Paradigm in the Digital Landscape

Gino Riola

Gino has been the Chief Marketing and Sustainability Officer of the Company since November 1, 2020, and was Head of Regional Market Management of Allianz Asia Pacific from 2018 to 2020. His previous posts are: Vice President for Sales and Marketing, Allianz Global Assistance; Vice President for Sales and Marketing and Director, Marketing and Communications, Co-operators Group; Director, Affiliated Distribution Network Marketing, ING Canada.

Gino has a Master’s in Business Administration degree from Richard Ivey School of Business and participated in various Management Learning and Development courses from the Allianz Group, the Co-operators, and ING. He also received a Direct Marketing Diploma from the Institute of Direct Marketing UK, a Bachelor of Science in Management Engineering degree from the Ateneo de Manila University, and Double Major, Bachelor of Arts in Economics from the Ateneo de Manila University.



2024 Speakers and Facilitators

Cathy Santamaria

Chief Customer and Marketing Officer

Bank of the Philippine Islands

Iris Yacat

Chief Operations Officer and Chief Customer Experience Officer


Aaron Dela Paz

Chief Experience & Operations Officer

AllCard Inc.

Venn Jude ‘VJ’ Francisco

Chief Experience Officer

Metro Pacific Tollways Corporation

Lionel Gacad

Chief Experience Officer

GoTyme Bank

Gino Riola

Chief Marketing and Sustainability Officer

Allianz PNB Life Insurance Inc.

Rowena Zamora

Chief Strategy Officer

GCash (Mynt - Globe Fintech Innovations, Inc.)

Rey Lugtu

Chief Executive Officer

The Hungry Workhorse

Ley Tapang-Garcia

Vice President and Head of Customer Experience and Analytics

PLDT Global Corporation

Abigail Ho-Torres

Assistant Vice President - Head, Customer Experience

Maynilad Water Services

Sam Tolentino

Head of Training, Quality & VOC – CESG

UnionBank of the Philippines

Paul Velasquez

Head of Customer Experience Management Operations

GCash (Mynt - Globe Fintech Innovations, Inc.)

Coleen Calapis

Head, CX Solutions Delivery

Aboitiz Power

Glenn Ong

Director, Customer Experience

Cebu Pacific Air

Lester San Antonio

Director of Business Development SEA


Eric Loh

Customer Experience Specialist, Asia