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3rd CX LEADERS STRATEGY FORUM PHILIPPINES 2024
Elevating the Customer Experience Paradigm in the Digital Landscape
Lester San Antonio
Director of Business Development SEA
ProHance
2024 Speakers and Facilitators
Cathy Santamaria
Chief Customer and Marketing Officer
Bank of the Philippine Islands
Iris Yacat
Chief Operations Officer and Chief Customer Experience Officer
UBX
Aaron Dela Paz
Chief Experience & Operations Officer
AllCard Inc.
Venn Jude ‘VJ’ Francisco
Chief Experience Officer
Metro Pacific Tollways Corporation
Lionel Gacad
Chief Experience Officer
GoTyme Bank
Gino Riola
Chief Marketing and Sustainability Officer
Allianz PNB Life Insurance Inc.
Rowena Zamora
Chief Strategy Officer
GCash (Mynt - Globe Fintech Innovations, Inc.)
Rey Lugtu
Chief Executive Officer
The Hungry Workhorse
Ley Tapang-Garcia
Vice President and Head of Customer Experience and Analytics
PLDT Global Corporation
Abigail Ho-Torres
Assistant Vice President - Head, Customer Experience
Maynilad Water Services
Sam Tolentino
Head of Training, Quality & VOC – CESG
UnionBank of the Philippines
Paul Velasquez
Head of Customer Experience Management Operations
GCash (Mynt - Globe Fintech Innovations, Inc.)
Coleen Calapis
Head, CX Solutions Delivery
Aboitiz Power
Glenn Ong
Director, Customer Experience
Cebu Pacific Air
Lester San Antonio
Director of Business Development SEA
ProHance
Eric Loh
Customer Experience Specialist, Asia
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