June 27, 2024 | Fairmont Makati
Elevating the Customer Experience Paradigm
in the Digital Landscape
3
RD
CX LEADERS
STRATEGY FORUM PHILIPPINES
June 27, 2024 | Fairmont Makati
ABOUT CX LEADERS
1 Dedicated CX day
20+ ELITE Speakers and Facilitators
150+ CX Leaders Attendees
5 Focused Group Discussions
Interactive Sessions and Polling Questions
One-To-One Meeting
By Invitation Only for D to C Level
Exclusive Networking Sessions
Overview
The significance of customer experience (CX) cannot be underscore enough in the ever-shifting digital terrail. Enter the CX Leaders Strategy Forum Philippines-a pivotal platform where industry leaders converge to exchange insights
How do we Interchange?
CONNECT
As senior executives gather for a series of focused group discussions, each table is hosted and moderated by an industry leader and a subject matter expert, covering various topics
ENGAGE
Delegates are grouped into sets of five, with each EDXchange session spanning 60 minutes. Plenary sessions are separated between FGDs.
LEARN
As hosts, industry leaders, and subject matter experts can share case studies together, facilitating meaningful conversations with the delegates and bringing their insights, experience, and best practices.
COLLABORATE
This opportunity fosters intimate peer-to-peer group discussions, promoting fruitful conversations and ensuring high-level strategic discussions with an innovative framework
What’s in it for
End-User Delegates
- Interactive setting. Forge and strengthen strategic relationships
- Get involved and share ideas, innovation experiences, insights, best practices
- Collaborate on emerging markets, businesses, concepts, strategies and trends
- Learn about successful case studies and latest trends from leading thought leaders and technology providers
The EDXchange Experience
The CX Leaders Strategy Forum takes pride in its unique format, ensuring that every Industry Leader – Host delegate is introduced to our VIP international and domestic facilitators who host an EDXchange.
The EDXchange format brings senior executives together for a series of focused group discussions. Each table features a different topic and is hosted by a senior industry leader along with a subject matter expert. With their combined insights and expertise, they facilitate meaningful conversations with our delegates.
Who Attends
- Chief Customer Officer
- Chief Experience Officer
- Chief Marketing Officer
- Chief Digital Officer
- Chief Information Officer
- Chief Technology Officer
- VPs / Directors / Heads of CX / Digital Marketing
Industry Focus
More reasons to love this format
Dynamic activities with multiple formats
Keynotes, panels, fireside chats, EDXchange session, pre-arranged, mutually-matched one-to-one meetings
Engaging
Active engagement in meaningful and interesting discussions with delegates’ participation, live Q&A, polling
Group Session
You are grouped with similar peers so you can discuss shared challenges
Data-driven
Detailed intelligence comprised of your organizational challenges, priorities, and initiatives to find the best sessions and meetings to attend
Personalized Agenda
Productive activity calendar with handpicked sessions prior to the event
End-user x Tech Expert Dynamic
Learn from both perspectives on strategies, actual applications and successful use cases
Gamified Presentation
Have fun with meaningful interactions
How do we interchange?
TESTIMONIALS
"I accepted the invitation to speak because, like many participants, I was eager to network, share insights, and learn from others. The event was well-organized, and I’m thoroughly enjoying myself. As for improvements, utilizing data to understand participants’ backgrounds, industries, and pain points would have been beneficial for better preparation and exchange of insights.”
CMO Allianz Philippines"I'm thrilled to be part of this CX Leaders Strategy Forum. The discussions on the future of customer experience have been eye-opening, especially regarding the role of data and innovation. This event is invaluable for learning about technology’s impact on CX. The opportunity to exchange experiences across industries is fantastic. I appreciate the format, particularly the breakout sessions without PowerPoint, which fosters more engaging conversations between experts and participants. Congratulations on a successful forum and a great format!”
Head Of Customer Experience Management Globe Telecom/GCash"One reason I’m here is to explore CRM solutions, given that this is a customer experience forum. It’s a great opportunity to evaluate available solutions and improve our customer experience. What I’ve enjoyed most is exchanging experiences with organizations from different industries, learning how they measure customer experience and implement solutions.”
Head of Department Philippines Deposit Insurance"This event is amazing I really love the format it’s been great because of its intimate discussion of chamber, one on one meeting with a very in-depth discussion as well as network decision working out to move here, people are going to come to put up a demo and ask questions that they have so I love the fact that you get to meet up everybody together so it’s a very great format.”
Events Marketing Manager, Asia Contentsquare"This event is very different from the others I attended because of their round-table session and the networking is unique. This are just some of the features that made us interested to join this event. They provide us with great database which what we are looking for.“
Head of Marketing Exotel
"The highlight for me was the interaction among conference participants, where we could openly share best practices and insights from our respective groups. What set this event apart was the focus on meaningful interaction rather than a barrage of vendor presentations. I’d rate it a 9 because everything, from logistics to food to venue, was exceptionally well taken care of, making it nearly perfect in my eyes.”
CEO / CTO Rex Group of Companies